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Turn the Hold Button into the Sold Button |
No one likes to be placed on hold, but research shows that of the 70% of business callers who are placed on hold, 85% prefer to hear messages. Music and messages on hold not only entertain callers, but may be the first impression a caller gets of your company.
Benefits
| Retain Callers |
• 90%
of callers placed on hold with silence will abandon their calls within 40
seconds
• Companies with ‘music on hold’ will retain their caller for 30 seconds longer than with silence
• Companies providing information on hold will retain their
callers for up to 3 minutes longer than with silence
| Enhance Your Image |
What image does you company want to portray? Utilising your music on hold system to create a professional image can be especially important to those clients who are contacting you for the first time. Whatever your company sells, you want your callers to have gained a professional image in their mind when they do business with you.
| Educate Your Callers |
How many clients know every product and service you offer?
Have you up and coming events you wish them to know about?
Do you wish to let them know your hours of work?
With an average hold time of 30 seconds, a business receiving 100 calls per day will have customers on hold for 200 hours a year. Remember 60% of people placed on silent hold hang up, of which two thirds call your competitor!
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MP3 on Hold |
At Netcom Solutions we pride ourselves on the ability to adapt modern technology to customers needs. Traditionally ‘music on hold’ has been supplied using a Compact Disc player with discs sent each time a new professional message is required. Although still the most popular media form, Netcom Solutions are proud to present the music on hold MP3 solution. This extremely competitively priced solution is complete with web site download access allowing you access to the digital sound files as soon as they are created. After the initial installation and training your changes will be available instantly for you to verify and download. Utilising this technology provides the flexibility to swap and change your own holding information as often as you choose together with the reliability of pure digital sound that MP3 provides.